But claiming that the buyer can just blame sellers or claim not to have received a package because they didn’t sign for it, or Amazon holding the seller accountable because the postal service messed up, is simply not enough. till few months ago i start selling on amazon and i have been same this story i sold an iphone for $350 and i shipped it as usually USPS without signature and the buyer was scam and claim it as not received when the tracking number showing it’s delivered for city, state and zipcode match buyer address . Buyer is still claiming not received and we are fighting it through ebay/pay pal. I did refund the customer. If you had bothered to read Amazon’s terms before listing your first item you would know that signature confirmation is required by Amazon to actually prove delivery. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. That is how it works. Since Amazon has become extremely popular in the past 5 or so years, I've seen an increase in "wishy washy buyers". I do mine as soon as I send. I got a case right now opened by the buyer claiming she didn't received the item. Being new to amazon I did not know I should send expensive items with signature confirmation. In another forum thread, on the topic of buyer scams, Bigian13 said: Customer claimed they had not received their item but had ordered several items from other eBay sellers and they had all arrived. Catherine Lewis was left out of pocket after selling a coat. The seller forcefully and aggressively refused to give any assistance whatsoever, and because Hermes have marked it as delivered, eBay couldn't care less!. You can click the ‘Contact Seller Support’ link at the bottom of this email and report this buyer as a potential fraud buyer due to their non-delivery claim. Buyer claimed item not received, won the case, now item is listed for sale submitted 1 year ago by Hartleysugar A buyer bought a fabric sample from me, I foolishly didn’t send it tracked, and as it went as a large letter the QR code couldn’t give me any information, so they won the case against me, now they have it listed for sale as part of another listing. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. Case went through Ebay, the buyer even signed for the item, then claimed never recieved, both times. If i deny the refund, as i have proof of delivery, what can i do if the buyer leaves negative feedback. Amazon will go through great lengths to side with claims from buyers regarding their package not being delivered to them, and they will do so without a fair investigative procedure for the seller, and timeframe to conduct it. No one is asking amazon to blame buyers for postal mistakes, or lost packages. Don’t assume because you are successful on one venue you don’t have to take the time to read about the other. When the buyer claimed she had not received it, eBay issued a refund. As long as you sent with tracking and the tracking says it was delivered then ebay will side with you. Sellers need time to determine that from a legal standpoint, and Amazon and their buyers need to get off their corporate high-horse and wait to see that the seller is not just as much a victim. eBay are apparently holding my funds in paypal. Having had problems with Hermes myself recently, it is quite possible that the buyer is telling the truth, and Hermes have delivered the parcel to completely the wrong address. The Australia Post site says it was delivered on January 8 and 10:14am. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Of course, having been ripped off in the past by buyers, i always use recorded delivery- when i went on the royal mail site to check her tracking number-hey presto, it was delivered the day after i posted it, & her signiture was there in black & white. And this is the problem. Again, I appreciate the good info. Remember, she claimed she never received the doll in the first place so this tells me she is scamming others. Sorry this happened OP. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. Could it have been delivered to wrong address (I used address ebay gave me and went throught ebay packlink), could it have been left outside and stolen? For instance, the buyer ordered a red sweater but received a blue one instead. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Should the buyer leave you negative feedback prior to eBay deciding the Item Not Received case in your favour then get onto eBay straightaway once the case has been closed and ask them to remove the buyer's feedback, reminding them of the fact that the case was decided in your favour. Buyer claimed to have not received item but actually did? I suspected perhaps this was a fraud purchase. The necklace was sold and delivered over A MONTH ago. If I get another A-Z i think i will loose the will to live. Buyer claims item not received. from October 2008; to December 2008; last updated – posted 2008-Dec-9, 1:49 am AEST posted 2008-Dec-9, 1:49 am AEST User #83462 1167 posts. When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. Read the forums and all the documentation that’s out there. I would respond to the buyer letting them know you are going to have the USPS investigate the possible theft and will contact their local Post Office to see if the carrier can provide additional delivery information. Edited by: first-rate-computers on Feb 3, 2016 10:14 AM. Buyer Claim Item not received.. Ebay . https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx. You will also report this theft to Amazon and the UP Postal Inspectors for their protection and that any subsequent orders to them will be shipped with signature confirmation. Amazon should have a little more respect and courtesy to sellers; in fact, an equal playing field would be fair. VS_UK 2018-11-23 08:06:34 UTC #1. Archive View Return to standard view. I would do this after reporting the potential theft with the USPS Postal Inspectors which you can do so through this link: Ebay still paid them then they escalated to paypal one was paid again still waiting to see on the other. It’s not up to the buyer to decide if they want SC . I mentioned the photo hermes took showing the item outside their apartment. buyer paid 4$ for shipping and the item sent out via canada post regular mail , buyer claimed non received after 30 days and buyer won , paypal issued the full refund . I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. Have sent item using myhermes at beginning of this month. Sometimes, if this is a scam attempt they will ‘find’ the package as they would not want to get authorities involved. Guess this is a learning experience (expensive one). I've responded with dates, tracking number and photos of online details. First they claimed they were unable to pay as they were off on holiday. I suggest you delete all your listings until you have all the fundamentals of selling on Amazon down. After this, eBay will step in. The rules and experience are totally different. Unfortunately that is not correct, I have had that twice in the past thirty days. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. A month later, the buyer claimed the coins were “not as advertised”. ), {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Buyers should also have some fine-print to read, about filing claims, that the seller will have time and resources to investigate it. Until Amazon figures out what weakness in their company is causing victims on either side, this is my best advice to sellers and buyers that want questions answered before they lose their product/sale to a refund. Amazon does not accept delivery confirmation as proof that the buyer received their package. Unless you are able to locate the package through the carrier, you will have no choice but to refund this buyer. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. I provided evidence to show I had received no payment. In the email you received telling you the buyer's issue, select See request details. My question is, can I do anything to try to stop this buyer from doing this to others? If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. Finally, if you have not already done so use this link https:/offer.ebay.co.uk/ws/ebay/isapi.dll?bidderblocklogin to access your Blocked Bidders Link and add the buyer's User ID to the large white box that appears on the screen. Many sellers have stories of customers falsely claiming their item was not received. Not something the seller can be penalised for with the evidence provided? I used hermes and have a tracking number. … Have you added the tracking number against the item in question? Being “new” is no excuse for not knowing basic rules. Ask they check with neighbors and other family members as well. Page 1 of 2 1 2 Next > People who open return requests or ask to cancel an item minutes after they bought it because they don't want it anymore. Happy 2021 (I say with absolutely no enthusiasm whatsoever! Amazon is not eBay. Tracked or not, people start to query late parcels long before 12 months. If it is true that you did not receive the package, in all honesty here. I am almost certain I have been scammed. Ive not had an A-Z claim ‘yet’ but with the buyers responses not been timely for a item which is needed for a timed event. If Hermes are involved, don't just assume that it is the buyer 'trying it on'. Advise the buyer to please be patient and cooperative if they are contacted by local law enforcement regarding theft, or the FBI regarding mail fraud; and/or if law enforcement questions their neighbors, private security officers, landlords, or local businesses for information and camera footage. Any other suggestions to me for future expensive items would be welcome! I've never used c & s. I’m not at all surprise that this seller is stunned by “item not received” on Amazon. They've just now opened a not received case. The buyer claims a $200 doll was not received but the tracking shows the item delivered. If you ship UPS, you can file a claim and usually they get back to you within a week. When you posted the item did you enter the tracking number against the item in question on the Sold Items section of your All Selling page? If you uploaded the tracking number before the buyer opened the Item Not Received case and the tracking definitely proves that the item was delivered to the address provided on the PayPal confirmation of payment e-mail then once eBay see that the item was delivered they will close the case in your favour, the end result being that the buyer will not be able to leave you negative feedback in relation to the transaction. I had added the tracking number which said it was delivered. Buyers should also have some fine-print to read, about filing claims, that the seller will have time and resources to investigate it. This police report will then either be forwarded to the local precinct of where the criminal investigation will need to place, or in some cases investigators will travel to the area. 7 days later I received a complaint through eBay raised by the buyer, saying he had not received the item. Sell on Amazon. The cheeky mare even opened a case against me!!! With the tracking showing as delivered you should win any case. Starting with advice to sellers. I had a similar one not long ago - Hermes marked as delivered, and put a photo of the package being dropped into a milbox as proof - trouble is that it wasn't my letterbox, and doesn't appear to be anywhere in my locality either ( I showed the pic to my Royal Mail postie and she didn't recognise it - and she has been delivering in the district for over 15 years, so knows every letterbox, mailbox and safe place). If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. We’re the manufacturers of one of our items and we received quite a few messages from a buyer detailing that he was yet to have received his order of it from us. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. It was an expensive lesson you could have gotten for free if you’d done just a little research before listing. So what happens now? What do I do? Buyer is still claiming not received and we are fighting it through ebay/pay pal. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. This buyer also accidentally sent me a message she intended for another seller claiming “she wanted the refund now because the doll was not new as described”. In the event that you haven't entered the tracking number against the item in question go back and do it now. I think it would have worked. Scammers only congregate in areas with an unfair playing field, amazon should not provide for that. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. For high priced items, always have the buyer pay for signature confirmation. MY SURPRISED WAS AMAZON THEY DON’T EVEN TRY TO HELP ME AND PROTECT ME AS SELLER THEY JUST REFUND THE BUYER I HAVE TRIED TO GET MY MONEY I CONNECTED AMAZON FEW TIMES ALSO I APPEALED THE CLAIM BUT NOTHING HELP ME AT ALL . Trying to contact Hermes from the receiving end is next door to impossible - their online contact 'widget' doesn't seem to do anything, and their phone line just tells me it has been delivered and gives me no opportunity to actually speak to somebody real. If you read the forums even a little bit before jumping into selling on Amazon, you would know this. “Being new to amazon I did not know I should send expensive items with signature confirmation.”. In my favour as the tracking and it said item was never received i... 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